Legal

Terms and Conditions

Last updated: July 2026

1. Acceptance of Terms

These Terms govern the use of the Landing and the Platform, operated by CodiceAgents, a legal entity in the process of incorporation in the United Mexican States (hereinafter "CodiceAgents" or "we"). By accessing and using the website codiceagents.com (hereinafter, "the Landing") and the CodiceAgents software-as-a-service platform accessible through app.codiceagents.com (hereinafter, "the Platform"), you agree to be legally bound by these Terms and Conditions. If you do not agree with any of the conditions, you must refrain from using our services.

2. Service Description and Data Collection

CodiceAgents is an Agent-First platform designed for managing appointments, clients, and finances through the use of artificial intelligence.

Landing Page: Serves informational, contact, and lead-generation purposes. Through our forms, we collect basic contact information (name, phone, email, and comments) solely for establishing commercial communication or support.
The Platform: Enables interaction with a conversational AI agent that interprets natural language to execute actions on business operations.

3. Use of Artificial Intelligence and Third-Party Providers

The Platform operates by connecting through APIs to third-party large-scale language model (LLM) providers. By using our AI agent, you acknowledge and accept the following:

External processing: Commands, texts, and requests (prompts) you enter in the chat are transmitted to external language model providers through a router (OpenRouter). We do not use your prompts to train our own models or for advertising purposes.
Provider retention and training: The router we use does not retain prompts or responses by default: input/output logging is opt-in and we do not enable it. Where configuration allows, we exclude endpoints that store or train on the data. Nevertheless, underlying providers may retain information for limited periods for security, abuse prevention, or legal compliance (in several cases up to 30 days), and some models are only available by accepting their own retention policy. Therefore we do not guarantee zero retention in every case.
Prohibition of Sensitive Data: It is STRICTLY PROHIBITED to enter sensitive personal data, complete financial information (credit card numbers, bank accounts), passwords, medical information, or government identification documents into the AI chat.
No Warranty (Hallucinations): AI-generated responses may contain logical or factual inaccuracies. The user is solely responsible for auditing and verifying critical information (such as financial reports or payroll calculations) before making business decisions. CodiceAgents does not guarantee the absolute accuracy of the agent's responses.

4. Registration, Security, and Availability

To access the Platform, you will need to create an account. You are entirely responsible for maintaining the confidentiality of your access credentials and for all activities that occur under your account. The Platform depends on third-party infrastructure (cloud services, databases, and APIs), so we do not guarantee uninterrupted or error-free service.

5. Acceptable Use

When using our services, you agree NOT to:

Use the service for illegal, fraudulent, or unauthorized activities.
Attempt to breach, bypass security, extract source code, or reverse engineer the Platform.
Automate massive queries to the AI agent (scraping or bots) that degrade the service for other users or incur high infrastructure costs.
Generate illegal, defamatory content, or content that infringes the intellectual property rights of third parties through use of the agent.

6. Intellectual Property

All content of the Landing and the Platform —including software architecture, databases, design, logos, interfaces, and source code— is the exclusive property of CodiceAgents. Use of the Platform grants you only a temporary, revocable, and non-exclusive usage license; no property rights are transferred.

7. Limitation of Liability and Indemnification

CodiceAgents provides the Platform "as-is." To the maximum extent permitted by law, CodiceAgents, its founders, directors, or employees, shall not be liable for direct, indirect, incidental, punitive, or consequential damages, including but not limited to:

Loss of profits, clients, sales, or data derived from use of the Platform.
Erroneous business decisions made based on calculations or suggestions made by the AI agent.
Information leaks derived from misuse of the chat (entering sensitive data) by the user or their employees.

Indemnification: You agree to defend, indemnify, and hold harmless CodiceAgents from any claim, demand, or legal expense arising from your breach of these terms or misuse of the AI.

8. Modifications to the Terms

We reserve the right to modify these Terms at any time. If the changes are substantial, they will be notified through the Platform or via email. Continued use of the service will constitute your tacit acceptance of the new terms.

9. Subscriptions, Automatic Renewal, Cancellation, and Refunds

9.1 Free 7-Day Trial

You can start your subscription with a 7-day free trial. To start it, you must add a valid payment method: your card is saved on file when the trial begins, even though no charge is made at that time. Nothing is charged when the trial starts.

The first charge is made exactly at the end of the 7 days and equals the price of the plan you selected, in Mexican pesos (MXN), VAT included. From that point on, you are billed monthly until you cancel.

You can cancel at any time before that first charge, with no penalty, from the Stripe Customer Portal, accessible from your account; the process is self-service, in one click. If you cancel during the trial, you will never be charged. If you do not cancel, the subscription continues month to month with the automatic renewal described later in this section.

The free trial is per business: each business may use it only once.

The Platform is offered on a subscription basis. By subscribing to a plan, you accept the following:

Monthly subscription: Plans are billed monthly in Mexican pesos (MXN), VAT included. The amount is charged automatically to your payment method and the subscription renews automatically every month until you cancel it. By subscribing, you expressly authorize the recurring charge.
Annual option: If you choose annual billing, the charge is made once a year instead of monthly and is equivalent to 2 months free compared to the published monthly price.
How to cancel: You can cancel at any time, with no penalty, from the Stripe Customer Portal, accessible from your account. The process is self-service.
Effects of cancellation: When you cancel, automatic renewal stops. Access to the Platform remains active until the end of the period you already paid for; after that date, no further charges are made and access is suspended.
Failed payments: If a charge cannot be processed, your access to the Platform becomes read-only. Your data is never deleted: you keep your calendar, your clients, and your history.
Refunds: Periods already consumed are not refundable. Erroneous or duplicate charges are refunded. There is no automatic prorating for partial months: if you cancel mid-period, you keep access until the end of that period and no partial refund is issued. This applies without prejudice to the rights granted to you by applicable law.

9.2 Monthly Quotas and Overage

Each plan includes monthly quotas per business: AI agent interactions, WhatsApp messages, and reminders. The quotas are those published in the Landing's pricing section, and those published figures govern.

Quotas are monthly and do not accumulate. This applies whether the plan is billed monthly or annually: an annual plan does not receive a full year's quota at once, but one month's quota each month. Unused quota is lost at the end of the month and does not roll over to the next month.

Overage: usage above the monthly quota is measured and charged. Overage is charged automatically to the same payment method already registered for the subscription; no new payment method or additional confirmation is requested. Unit prices, VAT included, are:

Extra WhatsApp message: MXN 0.75 per message.
Extra reminder: MXN 1.75 each.

Minimum charge: no overage is charged until the accumulated amount reaches MXN 50.00. Below that threshold, the amount accumulates and is added to the following month's charge. This accumulation applies only to the overage amount owed; it does not make the quota itself accumulate.

Separate receipt: overage is charged on a receipt separate from the plan's recurring charge. The fiscal invoice (CFDI) is issued separately by CodiceAgents and sent by email.

The quota period is the calendar month anchored on the subscription start date.

10. Jurisdiction and Applicable Law

These Terms are governed by the laws of the United Mexican States. For the interpretation and enforcement of this agreement, the parties submit to the jurisdiction of the competent courts in Toluca, State of Mexico, expressly waiving any other jurisdiction that might correspond to them by reason of their present or future domiciles.

11. WhatsApp Channel

The WhatsApp channel connects the business's own number to the WhatsApp Business Platform through a third-party provider that acts as a Meta Business Partner.

Meta requirements: the connection is subject to Meta's own requirements, including verification of the business's Meta account. CodiceAgents does not control, cannot expedite, and cannot bypass Meta's review, approval, rejection, restriction, or suspension decisions.
Coexistence: in coexistence mode the business keeps using the WhatsApp Business app on its phone while the API is also connected. Coexistence does not exempt the business from Meta's requirements.
24-hour window: free-form replies are only possible inside the 24-hour window that opens when a customer writes. Outside that window only templates approved by Meta can be sent.
Proactive messages: proactive messages (reminders) require templates approved by Meta. Approval is Meta's decision and can be delayed, rejected, or require changes.
Meta restrictions: if Meta restricts, suspends, or disables the business's WhatsApp account, the channel stops working. That is outside CodiceAgents' control and is not a breach of these terms.
Message fees: message fees for the WhatsApp channel are paid by CodiceAgents to its provider; the customer is not billed directly by Meta for the managed channel.
Business responsibility: the business is responsible for the content it sends and for having the necessary consent from its own customers to message them.

12. Contact

For any questions, legal requests, or notices related to these terms, write to us at:
soporte@codiceagents.com

For commercial, billing, cancellation, or support matters, contact us at: